Tasks:
- To professionally and efficiently interact by customer queries: mainly in written form by e-mails, orders, occasionaly phone calls, logging customer orders and following them up in SAP
- To provide professional technical support to consumers based on strong product knowledge
- To use customer's and DHL owned systems according to the customers work instruction
- To follow up emails, queries/orders/deliveries according to the customers work instruction
- To investigate complex cases, shipments, requests, tracking the complaints and claims from the start till completion, facilitating to find a solution for escalations, challenges
- To participate in the invoicing, billing process connected to the orders
- To communicate with central/local/satellite warehouses, escalates issues to higher level
- To support warehouses, customers in a professional and friendly manner
Requirements:
- Conversational level in English + Fluent Polish
- Secondary education
- Very strong customer focus
- Good communication skills
- PC literacy with good working knowledge of Microsoft applications
- SAP system knowledge is not a must, but an advantage
- Team work and dynamic approach
What we offer:
- Detailed training on customers and products
- Possibility to improve your knowledge and skills in the field of order handling, reporting, professional customer care
- Dynamic and diverse team
- Stable multinational company background
- Modern working environment
- Internal development opportunities, "In your shoes" program
- Extra benefits (discounted fee to Gilda Max network, discount shopping in Metro and Praktiker, fruit days, team events)
- DHL is an equal opportunity employer
- Cafeteria system even during probation period
Please send your CV to the email kristof.molnar2@dhl.com address!
